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Job Description
We are looking for a CX Automation Manager to lead our Rider & Merchant Automation initiatives within the broader CX strategy. This individual will define and execute automation strategies that improve operational efficiency and enhance service experiences.
Skills Required
- Cross-functional Collaboration
- Data Analysis
- Project Management
- automation_strategies
- performance optimisation
Qualifications Required
- 7+ years of experience in customer experience or operations
- Experience in automation technology implementation
- Hands-on experience with CX platforms
Tags
Information Technology & Software
Sno no
automation
client_experience
data analysis
operational_strategies
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